Privacy Policy

Last Updated: July 2025
At Honeymoon Fern ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website. We are committed to protecting your personal information and your right to privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Honeymoon Fern
[Phone Number]
[Email Address]
Data Controller: [Name or "The Data Protection Officer"]
ICO Registration Number: [If registered with the Information Commissioner’s Office]

2. What Information We Collect
We may collect and process the following categories of personal data:

• Contact Details: Name, email address, telephone number, delivery address

• Order Information: Billing details, recipient name and address, order notes

• Marketing Preferences: Email subscription status

• Technical Data: IP address, browser type, operating system, referring URLs, browsing behaviour (via cookies or analytics tools)
   

3. How We Use Your Information
We use your personal data for the following purposes:

• To fulfil your floral order and manage delivery

• To contact you regarding your order or customer service queries

• To process payments securely

• To send you marketing communications if you have opted in

• To improve our website and services

• To comply with legal or regulatory obligations
   

4. Legal Bases for Processing
We process your personal data under the following lawful bases:

• Contract – to fulfil and manage your order

• Consent – for email marketing (you can withdraw at any time)

• Legal obligation – to comply with tax and accounting laws

• Legitimate interests – to improve our services and prevent fraud
   

5. Sharing Your Information
We only share your data when necessary, including:

• With delivery services to fulfil orders

• With payment providers to process transactions

• With service providers (e.g. website hosts, email platforms)

• With law enforcement or regulatory bodies if required by law

We never sell your personal data.

6. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and collect anonymous data on user behaviour via tools like Google Analytics.
You can manage or disable cookies via your browser settings. See our [Cookie Policy] for more information.

7. Data Retention
We keep your personal data only for as long as necessary:

• Order and transaction data: up to 6 years (for accounting purposes)

• Marketing data: until you opt out or withdraw consent

• Website analytics: anonymised and stored for internal reporting
   

8. Your Rights
You have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate data

• Request erasure of your data ("right to be forgotten")

• Object to or restrict processing

• Withdraw consent (e.g. unsubscribe from marketing)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us at [insert email address].

9. Data Security
We use appropriate technical and organisational measures to protect your data, including encryption, firewalls, and secure servers.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Privacy Policy
We may update this policy occasionally. The latest version will always be available on our website, with the updated date noted at the top.

12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Honeymoon Fern
Email: 
Phone: